Hello,

I’m configuring the OTRS but I have following issue:

1.Automatic ticket should be created in the raw queue when new mail is send to the OTRS admin.

2.Automatic Email response should be sent who send the email.

Kindly help me

Regards

Nikhil Joshi

Webdynpro Consultant

ArchitectSAP Solutions  | www.ArchitectSAP.com | 9960979700

Pune