[otrs] Autoresponse does not work as Postmaster

26 Apr 2005

      Hello,

I use otrs 2.0.cvs with debian/sarge and i want to use my self defined
autoresponse notifications. But this autoresponse doesnt work.

The new mails come in the system with the
/usr/share/otrs/bin/PostMasterPOP3.pl and this work fine.

I search for the reason of this and found found a piece of code in the
module
Kernel/System/Ticket/Article.pm

in the function
ArticleCreate

<snip>
    if ($Param{AutoResponseType} && $Param{OrigHeader}) {
        # get auto default responses
        my %Data = $Self->{AutoResponse}->AutoResponseGetByTypeQueueID(
            QueueID => $Ticket{QueueID},
            Type => $Param{AutoResponseType},
        );
        my %OrigHeader = %{$Param{OrigHeader}};
        if ($Data{Text} && $Data{Realname} && $Data{Address} &&
!$OrigHeader{'X-OTRS-Loop'}) {
            # check / loop protection!
            if (!$Self->{LoopProtectionObject}->Check(To =>
$OrigHeader{From})) {
                # add history row
                $Self->HistoryAdd(
                    TicketID => $Param{TicketID},
                    HistoryType => 'LoopProtection',
                    Name => "\%\%$OrigHeader{From}",
                    CreateUserID => $Param{UserID},
                );
                # do log
                $Self->{LogObject}->Log(
                    Priority => 'notice',
                    Message => "Sent no '$Param{AutoResponseType}' for
Ticket [".
                      "$Ticket{TicketNumber}] ($OrigHeader{From}) "
                );
            }
            else {
                # write log
                if ($Param{UserID} ne
$Self->{ConfigObject}->Get('PostmasterUserID') ||
                     $Self->{LoopProtectionObject}->SendEmail(To =>
$OrigHeader{From})) {
                    # get history type
</snip>

A part of the last "if" include the condition
"$Param{UserID} ne $Self->{ConfigObject}->Get('PostmasterUserID')"

I think, this is wrong. I remove this part of condition and test then
autoreply function. This work fine.
Where are the error?
Is the code wrong or i think it wrong?
Why should the postmaster not generate a autoreply?

Bye Thomas

[otrs] Autoresponse does not work as Postmaster

Thomas Kaminski