On Wednesday, January 28, 2004 4:09 PM
Brice Levy
You could create html links with ticket data in the dtl files.
I've tried playing around with dtl files and modules, but could not find how to add and use new dtl files. I'd basically want a link in the zoom view to a form (here comes the new dtl, right ?), which would post the ticket in bugzilla. I have not seen where the approrpiate dtl is called. Is it the name of the function defined in Kernel/Output/*.pm ?
Find all about dtls in chapter 16 in the manual: http://doc.otrs.org/cvs/en/html/dtl.html Especially, see "Create a new theme": http://doc.otrs.org/cvs/en/html/dtl-theme.html
I have also created a bugzilla queue, a bugzilla group and a bugzilla user (with appropriate rights), so any ticket sent to bugzilla is moved to that queue. Then i want to access tickets in this queue without having to log into otrs, with an link such as
http://bugzilla:password@host/otrs/index.pl?action=Action=AgentZoom&Tick etID
=1 (this would actually be the info posted in bugzilla from otrs) but this does not seem to work, I get the login page. I suppose it is a matter of SessionID. Is this even possible to manage ?
Yes, use the HTTP_AUTH module for this (1.2): http://doc.otrs.org/cvs/en/html/user-auth-backend.html#AEN691 Sorry for everything just being a rtfm, but I think you let these parts out, didn't you? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388