Hi Ralf,

20.12.2016 14:37 - Ralf Hildebrandt schrieb:
> When answering a ticket, the agent can appen attachments to their
> answer. And they can delete attachments from the reply.
>
> But, once an attachment has been added, the agent cannot verify (by
> clicking on the attachment) if he/she attached the correct file.

AFAIR the attachmant handling is not configurable.


--
Florian