Did you run otrs.ChekcModules script? Run that to see if you need to update your perl modules. Thank you, Michael W. Belz Jr. Systems Administrator, Sky River Management (702) 336-9418 AIM: SimbaSRM -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Florent Guiliani Sent: Monday, January 09, 2006 9:04 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] No Permission! And in /var/log/httpd/errors_log I've got: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Need module! Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Module '' not found! Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Need module! Traceback (32402): Module: Kernel::System::Main::Require (v1.1) Line: 44 Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 9 18:03:03 2006 Message: Module '' not found! Traceback (32402): Module: Kernel::System::Ticket::Permission (v1.194) Line: 1499 Module: Kernel::Modules::AgentTicketZoom::Run (v1.14) Line: 85 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::ha ndler (v) Line: 48 Module: (eval) (v1.80) Line: 187 Module: ModPerl::RegistryCooker::run (v1.80) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 Florent Guiliani a écrit :
Hi all,
I don't know what I've changed but when I click on 'Zoom' on a ticket in the queue I've got "No Permission!" even if I try with root@localhost (admin user)
What's wrong?
Florent,
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-- http://www.perinfo.com * Florent GUILIANI - Développement Système* 41, avenue Jean Jaurès - 67100 STRASBOURG /Tel :/ 03.88.44.96.00 /- Fax :/ 03.88.44.96.29 /E-mail :/ fguiliani@perinfo.com mailto:fguiliani@perinfo.com /Site Web :/ http://www.perinfo.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/