Op 2 okt 2008, om 03:42 heeft Charles Sprickman het volgende geschreven:
I'm trying to track down a problem with OTRS. It worked with no real issues before upgrading to 2.2.5. Currently www.otrs.org is down, so I'm not sure if I'm still current or not.
ftp.otrs.org is still up though. The latest version in the 2.2.x series is 2.2.8. Version 2.3.2 is the latest stable.
In short, the problem I'm seeing is that OTRS keeps putting it's own queue address in the cc: field when composing a reply to a ticket. If I manually remove that address, all is well, but if I (or another staffer) forgets, then it starts sending itself reminders and the like, which can even re-open a closed ticket.
I have OTRS fetching all queues from a single POP mailbox and sorting based on the "To:" line ("Postmaster Filters"). On the mailserver, I have admin@blah.com forworading to otrs@blah.com, which is the POP account OTRS checks. This worked previously... Any ideas how to fix this? I assume there must be some new setting that I missed, but after digging around for quite some time, I'm not seeing it.
Is the queue system address set to the address that is filtered into that queue? Admin > Queue > [queue] > System Address. Nils Breunese.