Hi! Are you sure that Apache-DBI is installed on your system? You don't need to load it from your otrs.conf, as it is used directly by apache2-perl-startup.pl. I had to modify the original apache2-perl-startup.pl to make it work in my environment. The path for the libs maybe different on Gentoo... This is my apache2- perl-startup.pl: --- use strict; # make sure we are in a sane environment. #$ENV{GATEWAY_INTERFACE} =~ /^CGI-Perl/ or die "GATEWAY_INTERFACE not Perl!"; # check $ENV{MOD_PERL}, $ENV{GATEWAY_INTERFACE} is deprecated for mod_perl2 $ENV{MOD_PERL} =~ /mod_perl/ or die "MOD_PERL not used!"; # -- # set otrs lib path! # -- use lib "/usr/share/otrs/"; use lib "/usr/share/otrs/Kernel/cpan-lib/"; #Path for Apache2 & Apache:compat libs (a MUST!!) use lib "/usr/lib/perl5/Apache2/"; # pull in things we will use in most requests so it is read and compiled # exactly once #use CGI (); CGI->compile(':all'); use CGI (); CGI->compile(':cgi'); use CGI::Carp (); #use Apache (); otrs-startup.pl: unmodified: line 1 use Apache2; use Apache::compat; use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', '0h!dios4'); use DBI (); use DBD::mysql (); use Kernel::Config; use Kernel::Config::Modules; use Kernel::Config::ModulesCustomerPanel; (The rest is like the original apache2-perl-startup.pl) [...] --- Hope that helps! On 26 May 2005 at 10:01, Brian Ronk wrote:
Ah, found that. Still not working though... I put in "PerlModule Apache::DBI" in the various places, but it still can't start the perl file (PerlRequire /opt/otrs/scripts/apache2-perl-startup.pl).
Here's my otrs.conf, which is included in apache2.conf (the main config file for apache2):
PerlModule Apache::DBI Alias /otrs-web/ /opt/otrs/var/httpd/htdocs ScriptAlias /otrs/ /opt/otrs/bin/cgi-bin PerlModule Apache::Reload PerlInitHandler Apache::Reload
DirectoryIndex index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders AllowOverride Indexes Order allow,deny Allow from all </Directory> AllowOverride Indexes DirectoryIndex /otrs/customer.pl Order allow,deny Allow from all </Directory> I have a feeling that if I can get Apache::DBI to work, then things will start working, but that's my block at the moment it seems. I must be missing something, but I have no clue what at the moment. Any thoughts?
Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108
Victor Rodriguez Cortes wrote:
Hi!
It seems that you haven't installed the "Apache-DBI" package... or Apache2 is unable to find it. I haven't used Gentoo (yet), but I suppose that all you need is to "emerge Apache-DBI" to solve this issue. At least that seems to be the name for the package: http://packages.gentoo.org/search/?sstring=dbi
Good luck!
On 23 May 2005 at 16:54, Brian Ronk wrote:
Haven't been able to work on this for a while. Just got back to it a bit today, and it looks like my apache2 isn't even running. It can't load the apache2-perl-startup.pl. I get the error:
Can't locate object method "connect_on_init" via package "Apache::DBI" (perhaps you forgot to load "Apache::DBI"?) at /opt/otrs/scripts/apache2-perl-startup.pl line 24.
Gentoo has 2 files that it works with: apache2.conf, and commonapache2.conf. apache2.conf includes the other, and I created another file for the otrs config (otrs.conf). I think this is where I called the apache2-perl-startup.pl file from. It looks like Apache::DBI is not started, any idea where that would get put to start it up? If need be, I'll post my otrs.conf for you guys.
Thanks.
Brian Ronk BookMasters, Inc.
--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---
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--- Victor R. Rodriguez Departamento de Sistemas Valoraciones del Mediterraneo, S.A. ---