I've solved this issue with a new category and then I've linked them each other ... I know is not really the same thing but it is good to browse

On Fri, Nov 13, 2009 at 2:41 PM, <MMoj@timocom.com> wrote:

Thats not what I´m looking for.
I´m looking for a way to create something like groups under a ConfigItem.
The ConfigItem is Software, there shoulb be a group called Manufacturer or a group called Microsoft Office or Microsoft OS and when you click on that group all CI´s should be listed which are in this group.

We have up to 50.000 licences for different softwares. So when I´m looking for one specific licence I do not want to see all, just the groups where the licences are lockated in. So it should work like a tree.

CI
- > Software
- > Microsoft Office

CI
- > Software
- > Microsoft OS

CI
- > Software
- > Adobe Creative Studio

etc.

I looking for a way to manage to build thing up to be like in my example.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new

From:
Marco Vannini <marco.vannini@gmail.com>

To:
"User questions and discussions about OTRS." <otrs@otrs.org>

Date:
13.11.2009 14:20

Subject:
Re: [otrs] Subcategories in CI Modules

Sent by:
otrs-bounces@otrs.org

example:

in General Catalog Management I've defined a new ITSM::ConfigItem::LDAP::Type

with value master or slave

the in config item management i've defined something like:

onfig Item Class: LDAP

Version: 3

Created by: e-crippaf (Francesco Crippa)

Created: 04/08/2009 11:33:13

Definition: [

    {
        Key => 'Description',
        Name => 'Description',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
        },
    },

    {
        Key => 'Port',
        Name => 'Port',
        Searchable => 1,
        Input => {
            Type => 'Text',

        },
    },

    {
        Key => 'Type',
        Name => 'Type',
        Searchable => 1,
        Input => {
            Type => 'GeneralCatalog',
            Class => 'ITSM::ConfigItem::LDAP::Type',
            Required => 1,

        },
    },

    {
        Key => 'Start script',
        Name => 'Start script',
        Searchable => 0,
        Input => {
            Type => 'Text',
     Size => 100,
            MaxLength => 100,
            Required => 1,
        },
    },

    {
        Key => 'Datafile dir',
        Name => 'Datafile dir',
        Searchable => 0,
        Input => {
            Type => 'Text',
     Size => 100,
            MaxLength => 100,
            Required => 1,
        },
    },

    {
        Key => 'Note',
        Name => 'Note',
        Searchable => 1,
        Input => {
            Type => 'TextArea',
            Required => 1,
        },
        CountMin => 0,
        CountDefault => 0,
    },

];

On Fri, Nov 13, 2009 at 2:00 PM, <MMoj@timocom.com> wrote:

Hello OTRS Mailinglist,

I need to create something like subcategories in the CI Module just like in the example. Maybe someone can help me with a way to do it or a work around

CI Module->Software->Manufacturer->Product

Software->Microsoft->Office
Software->Microsoft->Operating System
etc.

Is it possible to enabel a listing like this?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

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From:	Marco Vannini <marco.vannini@gmail.com>
To:	"User questions and discussions about OTRS." <otrs@otrs.org>
Date:	13.11.2009 14:20
Subject:	Re: [otrs] Subcategories in CI Modules
Sent by:	otrs-bounces@otrs.org

onfig Item Class:	LDAP
Version:	3
Created by:	e-crippaf (Francesco Crippa)
Created:	04/08/2009 11:33:13
Definition:	[ { Key => 'Description', Name => 'Description', Searchable => 1, Input => { Type => 'TextArea', }, }, { Key => 'Port', Name => 'Port', Searchable => 1, Input => { Type => 'Text', }, }, { Key => 'Type', Name => 'Type', Searchable => 1, Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::LDAP::Type', Required => 1, }, }, { Key => 'Start script', Name => 'Start script', Searchable => 0, Input => { Type => 'Text', Size => 100, MaxLength => 100, Required => 1, }, }, { Key => 'Datafile dir', Name => 'Datafile dir', Searchable => 0, Input => { Type => 'Text', Size => 100, MaxLength => 100, Required => 1, }, }, { Key => 'Note', Name => 'Note', Searchable => 1, Input => { Type => 'TextArea', Required => 1, }, CountMin => 0, CountDefault => 0, }, ];