Dear All,

 

I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using LDAP customer backend and make differences of the countries as CustomerId. It's working fine but I found the following:

Goes to Admin > Customers and search for * should be show all Customers from the backend? (CustomerUserSearchListLimit=5000 in Config.pm)

Some Customers and CustomerId doesn't shows in the full list, it's only 5 different CustomerIds with around 30-40 Customers and these are not the latest added to the system. But If I search one of them from missing Customer with his/her lastname the system can find it and shows under the right CustomerId. I don't really understand why I can't see them in the full list. The missing Customers and CustomerIds are permanent.

 

The background is I’m using this very nice and useful  add-on to assign Customer Companies to  services ( http://www.neteye-blog.com/2012/06/otrs-assign-customer-companies-to-groups-or-services/#comment-10394 )  but I got an error with this message: There are no customers with CustomerID AMATEC! Insert at least one user with CustomerID: AMATEC! NO ASSOCIATION WILL BE DONE RIGHT NOW, this message comes only for the missing Customers/CustomerIds from the full Customers list. As I see on the NetEye blog I’m not alone with this issue. It’s worked before without any assignment issue…

 

Thank you in advance!

Regards!

Zoltan

 

 

 

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