So what´s the differences between our systems and demo.otrs.org? We´re running otrs 1.2.3 (but problem already existed in 1.1.3) on a redhat 8 box. MySQL 3.23.58. otrs installed via rpm Lars
Hi Lars,
this is what we experienced here too. But I didn't make the test up till now so I didn't mention my assumtption.
A possible workaround is to create an answer to the ticket and not forwarding it. But this is not really a good one.
Best regards Thorsten
-----Original Message----- From: otrs-bounces@otrs.org on behalf of Lars Monsees Sent: Thu 5/6/2004 9:49 AM To: User questions and discussions about OTRS. Subject: [otrs] RE: Forwarding Error
Hi Thorsten,
I´ve got the same problem. I just discovered that I can forward articles as long as the text is "test". When I forward a "real" article with a lot more text I get the error.
Therefore I created a test ticket and testet the forwarding with different text lengths. The text itself was just a row of "test test". To 1080 bytes forwarding works fine, with one column more (1152 bytes) it fails. This problem doesn´t exist on the otrs demo system.
What could it be???
Hi,
when forwarding messages I get this error message at the GUI: ----------------------------------------------------------------- -ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 12:09:17 2004 - -Message: Need ArticleType or ArticleTypeID! - -Traceback (11189): - Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 58 - Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301 - Module: Kernel::Modules::AgentForward::Run (v1.28) Line: 88 - Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler -(v) Line: 688 - Module: (eval) (v1.66) Line: 187 - Module: ModPerl::RegistryCooker::run (v1.66) Line: 187 - Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159 - Module: ModPerl::Registry::handler (v1.99) Line: 16 ------------------------------------------------------------------
AgentFrontend->Systemlog prints this
------------------------------------------------------------------ - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Need ArticleType or ArticleTypeID! - Thu May 6 09:08:55 2004 error OTRS-CGI-10 Unknown column 'NULLNULL' in 'where clause', SQL: 'SELECT ts.id, ts.name, ts.valid_id, ts.comments, ts.type_id, tst.name FROM ticket_state ts, ticket_state_type tst WHERE ts.type_id = tst.id AND ts.id = ??' ------------------------------------------------------------------
What's the problem ? Any hints ?
Best regards Thorsten Philipp
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