Hi Sander,
Did you granted needed permissions for your folders? One of the possible
reasons for "The specified CGI application..." error is insufficient file
access rights, for example when IIS has no write access on "\var\log"
folder. TEMPORAIRLY grant full access for user EVERONE and see if error
disapears or not. It is recomended to put your OTRS source in WWWROOT folder
because there is some predefined access rights.
OTRS log files are stored in "\var\log" (must be introduced in config.pm)
and maybe helpfull.
Regards,
Afshar Mohebbi
2009/3/30 sander vink
C:\windows\system32\logfile\httperr: ------------------------------------- #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-23 14:26:03 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-23 14:26:03 127.0.0.1 1120 127.0.0.1 80 - - - - - Timer_ConnectionIdle - #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-30 08:01:43 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-30 08:01:43 127.0.0.1 1824 127.0.0.1 80 - - - - - Timer_ConnectionIdle - 2009-03-30 10:05:45 127.0.0.1 2176 127.0.0.1 80 - - - - - Timer_ConnectionIdle - #Software: Microsoft HTTP API 1.0 #Version: 1.0 #Date: 2009-03-30 11:01:38 #Fields: date time c-ip c-port s-ip s-port cs-version cs-method cs-uri sc-status s-siteid s-reason s-queuename 2009-03-30 11:01:38 127.0.0.1 1032 127.0.0.1 80 - - - - - Timer_ConnectionIdle - 2009-03-30 11:15:08 127.0.0.1 1069 127.0.0.1 80 - - - - - Ti mer_ConnectionIdle - 2009-03-30 11:15:41 127.0.0.1 1075 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:43 127.0.0.1 1076 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:47 127.0.0.1 1077 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:15:49 127.0.0.1 1078 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:20 127.0.0.1 1084 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:25 127.0.0.1 1085 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:16:34 127.0.0.1 1086 127.0.0.1 80 HTTP/1.1 GET /otrs 400 - Hostname - 2009-03-30 11:21:57 127.0.0.1 1091 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:22:02 127.0.0.1 1092 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.pl 400 - Hostname - 2009-03-30 11:22:04 127.0.0.1 1093 127.0.0.1 80 HTTP/1.1 GET /otrs/installer.p l 400 - Hostname - 2009-03-30 11:22:14 127.0.0.1 1094 127.0.0.1 80 HTTP/1.1 GET / 400 - Hostname -
-----------------------------------------------------------------------------
website log:
------------------------------------------------------------------------------- #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:17:43 #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2009-03-30 11:17:43 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 2009-03-30 11:19:28 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 2009-03-30 11:21:13 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:22: 52 #Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status 2009-03-30 11:22:52 127.0.0.1 GET /index.html - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 404 0 2 2009-03-30 11:22:57 127.0.0.1 GET /otrs/installer.pl - 80 - 127.0.0.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) 502 2 0 #Software: Microsoft Internet Information Services 6.0 #Version: 1.0 #Date: 2009-03-30 11:26:13 #Fields: date time s-sitename s-computername s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs-version cs(User-Agent) cs(Cookie) cs(Referer) cs-host sc-status sc-substatus sc-win32-status sc-bytes cs-bytes time-taken 2009-03-30 11:26:13 W3SVC898508605 PER-TEST-01 127.0.0.1 GET /otrs/installer .pl - 80 - 127.0.0.1 HTTP/1.1 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+5.2;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+.NET+CLR+3.0.4506.2152;+.NET+CLR+3.5.30729) - http://localhost/otrs/ localhost 502 2 0 407 335 218 -------------------------------------------------------------------
gr Sander ------------------------------ Date: Mon, 30 Mar 2009 13:03:40 +0200
From: frans.stekelenburg@netdialog.eu To: otrs@otrs.org Subject: Re: [otrs] Configure IIS for OTRS
What does the OTRS error log file say?
gr,
Frans
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *sander vink *Sent:* maandag 30 maart 2009 12:30 *To:* otrs@otrs.org *Subject:* Re: [otrs] Configure IIS for OTRS
Hi Frans,
I installed active perl, I have followed these steps: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=282
But now I got a CGI ERROR: The specified CGI application misbehaved by not returning a complete set of HTTP headers
I have enable al perl extensions. Any idea?
Thanks in advance!
gr, Sander
------------------------------
Date: Mon, 30 Mar 2009 11:44:05 +0200 From: frans.stekelenburg@netdialog.eu To: otrs@otrs.org Subject: Re: [otrs] Configure IIS for OTRS
Hello Sander,
Our friend Afshar posted a message last Saturday, that may hold some interesting information for you as well
I am not sure about your Farsi, but I am sure you can work well with the englih version J :
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Afshar Mohebbi *Sent:* zaterdag 28 maart 2009 10:36 *Subject:* [otrs] Installing OTRS on Windows Vista manual - English version
Dear friends,
Weeks ago I put an manual about Installing OTRS 2.3.x on MS Windows Vista, IIS 7.0 and MS SQL Server 2008 in my blog in Persian (Farsi). Now I provided an English version and put it in my blog too.
Persian (Farsi) version: http://afsharm.blogspot.com/2009/02/otrs.html English Version: http://afsharm.blogspot.com/2009/03/installing-otrs-active-perl-on-windows.h...
Regards, Afshar Mohebbi
gr,
Frans
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *sander vink *Sent:* maandag 30 maart 2009 11:08 *To:* otrs@otrs.org *Subject:* [otrs] Configure IIS for OTRS
Hi OTRS.org
My question is, how to configure iis on windows server 2003? I have a Windows Server 2003. I installed IIS, Mysql, PHP. Some serveral website running on that server. So i can't make any mistake.
I would like to implement otrs on a existing website in a new folder. sample: www.website.com/otrs So how to configure iis?
Thanks for your reply!
With kind regards,
Sander Vink The Netherland
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