My mistake, the OTRS User account is there - and I installed as such, I was
just looking for the home directory, which I didn't create. In addition, the
shell was set to /bin/true - so I couldn't get a shell when I 'su otrs'
thanks, it's started now. Thanks for the direction for installing the GD
modules into Perl also.
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Robert Kehl
Sent: Monday, February 23, 2004 3:24 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Cron Jobs and Charts installation
On Monday, February 23, 2004 11:44 PM
Jason Coltrin
Dear Sirs,
And Madams, hopefully...
I think there are other important cron jobs that should be running as well as this may allow graphs. I don't have an OTRS system user currently - do I need to create one first?
Ouch - how did you really manage OTRS so far? Well, yes, a Linux system might run having everything set to 777, but it's more safe to use a specific user to operate on a server product. I believe no serious admin to have his/her apache running as root these days, for example, whereas in former days you'd encounter this case quite often...
Create an OTRS group? And with which rights?
from INSTALL: 2. Create user: ------------ Add user: --------- $shell: useradd -d /opt/otrs/ -c 'OTRS user' otrs Add user to webserver group (if the webserver is not running with OTRS user): -------------------------------------------------------------------- --------- $shell: usermod -G nogroup otrs (SuSE=nogroup, Red Hat=apache)
Do I create copies of all the files in var/cron to a different, or same directory? What's the exact syntax for starting Cron.sh?
# Cron.sh {start|stop|restart} OTRS_USER
Further, when running ./mkStats.pl I am returned: Can't locate GD.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib
Install the needed GD modules into your Perl. There are several ways to do so. Using CPAN will always work, I presume, although choosing available rpms or stuff might not be the badest idea around, at least if your system is merely built from rpms or similar binary packages. But in fact, it doesn't matter, really. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/