[root@server otrs]# cat /opt/otrs/Kernel/Config/Mover.pm
# --
# Kernel/Config/GenericAgent.pm - config file of generic agent
# Copyright (C) 2002-2004 Martin Edenhofer <martin+code@otrs.org>
# --
# $Id: GenericAgent.pm.dist,v 1.7 2004/02/12 00:55:01 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl.txt.
# --

package Kernel::Config::Mover;

use strict;
use vars qw($VERSION @ISA @EXPORT %Jobs);
require Exporter;
@ISA = qw(Exporter);
@EXPORT = qw(%Jobs);

$VERSION = '$Revision: 1.7 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;

# -----------------------------------------------------------------------
# config options
# -----------------------------------------------------------------------
%Jobs = (
   # --
   # [name of job] -> send escalation notifications
   # --
#   'send escalation notifications' => {
#      Escalation => 1,
#      # new ticket properties
#      New => {
#          Module => 'Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue',
#      },
#   },
   # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)

# --
# [name of job] -> move all tickets from SafeShop to Safeshop - Undeliverable
# --
'move tickets from SafeShop Customer Care to Safeshop - Undeliverable' => {
    # get all tickets with this properties
    Queue => 'SafeShop Customer Care',
    Subject => '%Undeliverable%',
    # new ticket properties
    New => {
      Queue => 'Safeshop - Undeliverable',
      Note => {
        From => 'GenericAgent',
        Subject => 'Moved!',
        Body => 'Moved from " SafeShop. to .Safeshop - Undeliverable " because they were undeliverable!',
        ArticleType => 'note-internal', # note-internal|note-external|note-report
      },
    },
},

# --
# [name of job] -> move all tickets from SafeShop to Safeshop . Undeliverable(Mail could not be delivered)
# --
'move tickets from SafeShop Customer Care to Safeshop - Undeliverable' => {
    # get all tickets with this properties
    Queue => 'SafeShop Customer Care',
    Subject => '%Mail could not be delivered%',
    # new ticket properties
    New => {
      Queue => 'Safeshop - Undeliverable',
      Note => {
        From => 'GenericAgent',
        Subject => 'Moved!',
        Body => 'Moved from " SafeShop. to .Safeshop - Undeliverable " because they were undeliverable!',
        ArticleType => 'note-internal', # note-internal|note-external|note-report
      },
    },
},

# --
# [name of job] -> move all tickets from SafeShop to Safeshop . Undeliverable(Mail delivery failed)
# --
'move tickets from SafeShop Customer Care to Safeshop - Mail delivery failed' => {
    # get all tickets with this properties
    Queue => 'SafeShop Customer Care',
    Subject => '%Mail delivery failed%',
    # new ticket properties
    New => {
      Queue => 'Safeshop - Undeliverable',
      Note => {
        From => 'GenericAgent',
        Subject => 'Moved!',
        Body => 'Moved from " SafeShop. to .Safeshop - Undeliverable " because they were undeliverable!',
        ArticleType => 'note-internal', # note-internal|note-external|note-report
      },
    },
},

# --
# [name of job] -> move all tickets from SafeShop to Safeshop . Undeliverable(Mail could not be delivered)
# --
'move tickets from SafeShop Customer Care to Safeshop - Mail could not be delivered' => {
    # get all tickets with this properties
    Queue => 'SafeShop Customer Care',
    Subject => '%Mail could not be delivered%',
    # new ticket properties
    New => {
      Queue => 'Safeshop - Undeliverable',
      Note => {
        From => 'GenericAgent',
        Subject => 'Moved!',
        Body => 'Moved from " SafeShop. to .Safeshop - Undeliverable " because they were undeliverable!',
        ArticleType => 'note-internal', # note-internal|note-external|note-report
      },
    },
},

# --
# [name of job] -> close all tickets in queue Safeshop - Undeliverable
# --
'close undeliverables' => {
    # get all tickets with this properties
    Queue => 'Safeshop - Undeliverable',
    States => ['new', 'open'],
    Locks => ['unlock'],
    # new ticket properties (no option is required, use just the options
    # which should be changed!)
    New => {
      # new queue
      Queue => 'Safeshop - Undeliverable',
      # possible states (closed successful|closed unsuccessful|open|new|removed)
      State => 'closed successful',
      # new ticket owner (if needed)
      Owner => 'root@localhost',
      # if you want to add a Note
      Note => {
        From => 'GenericAgent',
        Subject => ' Safeshop - Undeliverable!',
        Body => 'Closed by GenericAgent.pl because it Undeliverable!',
      },
    },
},

);
# -----------------------------------------------------------------------
# end of config options
# -----------------------------------------------------------------------
1;

I've added it to the cron job but it does not work at all.

When run from the command line I get the following response:

[root@server otrs]# /opt/otrs/bin/GenericAgent.pl -c 'Kernel::Config::Mover'
close undeliverables:
move tickets from SafeShop to Safeshop - Mail could not be delivered:
move tickets from SafeShop to Safeshop - Mail delivery failed:
move tickets from SafeShop to Safeshop - Undeliverable:

Could some one please have a look at this as we get about 200 emails a day and my fingers are starting to hurt from doing this manually.

Thanks
Rudi