Re: [otrs] Strange problem with 1.3b4

20 Sep 2004


      ...
On Friday, September 17, 2004 11:41 PM
Ruairi Hickey  wrote:
...
# aptitude show apache2 libapache2-mod-perl2 | egrep '(Version|Paket)'
Version: 2.0.50-12
Version: 1.99.14-4
guess that doesn't help....
At least it means we're on the same boat. Let's see where the machines
differ:
How's your Otrs bound into Apache? What does the specific conf files and
parts of them look like?
I used the /opt/otrs/scripts/apache2-httpd.include.conf file for the
config and set up a vhost as below....

# --
# added for OTRS (http://otrs.org/)
# --

# agent, admin and customer frontend
#ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
#Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# load all otrs modules
Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload

# set mod_perl2 options

#  ErrorDocument 403 /otrs/customer.pl
  ErrorDocument 403 /otrs/index.pl
  SetHandler  perl-script
  PerlHandler ModPerl::Registry
  Options +ExecCGI
  PerlOptions +ParseHeaders
</Location>

# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400

             ===================

        ServerAdmin ruairi.hickey@dkit.ie
        ServerName helpdesk.dkit.ie
        DocumentRoot /var/www/helpdesk.dkit.ie
        # agent, admin and customer frontend
        ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
        Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
        
                Options Indexes FollowSymLinks MultiViews
                AllowOverride None
                Order allow,deny
                allow from all
        </Directory>

        ScriptAlias /cgi-bin/ /opt/otrs/bin/cgi-bin/
        
                AllowOverride None
                Options ExecCGI -MultiViews +SymLinksIfOwnerMatch
                Order allow,deny
                Allow from all
        </Directory>

        ErrorLog /var/log/apache2/error.log

        # Possible values include: debug, info, notice, warn, error, crit,
        # alert, emerg.
        LogLevel warn

        CustomLog /var/log/apache2/access.log combined
        ServerSignature On

</VirtualHost>


Thanks...
        Ruairi