Is there a way to have a group get all emails from a ticket. I do not want the communication to get locked between one person rather have it be a group effort in solving the issues. We are using this internally only.

Example: If I create a ticket I want it to broadcast to all technical people in the group. I want anyone to be able add to that ticket and when they do it should update the whole team. It seems as if the communication gets locked between the creator and the owner

Is this possible?

Thank you,

  Garabed Yegavian

  323.465.6772 x3414