Christian Schoepplein <christian.schoepplein@otrs.de>
Envoyé par : otrs-bounces@otrs.org

30/06/2005 11:29
Veuillez répondre à "User questions and discussions about OTRS.org"

       
        Pour :        "User questions and discussions about OTRS.org" <otrs@otrs.org>
        cc :        
        Objet :        Re: Réf. : Re: [otrs] Can't see tickets sent in a sub-queue



Hello Martin,

On Tue, Jun 28, 2005 at 02:50:07PM +0200, MDauguet@interforum.fr wrote:
>   I'm using OTRS 1.3.2 on a RedHat 8.0 distribution.
>
>   To clarify my problem here a simple example:
>   I have differents queues structured like this:
>
>   *queue1
>           -subqueue1.1
>           -subqueue1.2
>                   -subqueue1.3
>           -subqueue1.4
>   *queue2
>           -subqueue2.1
>           -subqueue2.2
>
>   If I create a ticket in the "queue1" or in the "queue2" all is working
>   correctly.
>   Whereas if I create (or move by "Change queue") a ticket in the
>   "queue1.2", in the QueueView, I can see a new ticket  arrived in a the
>   "queue1" but when I click on the "queue1" to see it, no ticket is visible.
>
>   I thinked that if I clicked on the "queue1", it will appear the list of
>   the tickets send to "queue1", "subqueue1.1", "subqueue1.2", "subqueue1.3"
>   and "subqueue1.4".

Yes, that is the normal behavior. Either you see the tickets in the main
queue or a list of the sub queues with the count of new tickets.

>Be it seems it shows only "queue1".

Have you set any parameters, that some sub queues are only read only? Or
are the main and its sub queues all read- and writable for the user?

Best regards,
Christian
________________________________

I haven't set any parameters about read only.
And even in an admin session it doesn't work whereas I have all rights...


Best regards,
Martin



 



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