Re: [otrs] Automatically reject tickets

Hi Nils,

See chapter 7.2 'Receiving emails' for the different ways to setup OTRS to receive emails. Are you using PostMasterPOP3.pl now (7.2.1)? You may need to switch to the method outlined in section 7.2.3 and setup fetchmail to retrieve the emails and have them processed by procmail.

Thanks, I'll pursue this. In the meantime, under what circumstances is the "auto reject" answer used on a queue? -- Lars