On 29.04.10 16:56, Martignier, Philippe wrote:
This is what we did:
- creation of a dummy user (in our case I named it : 00phone ) as 0 is one of the bigger key on the keyboard and you need at least two char to begin the auto research
- creation of freefield named Phonefor00phone. That field will contain the phone number of the customer
It is cleat that you loose a bit of the functionality of OTRS about the history as all non-email users are mixed, but I see no other solution at the time being.
did you somehow prevent OTRS from sending mail to that summmy address whenever a ticked is created for the user? -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Posli tento mail 100 svojim znamim - nech vidia aky si idiot Send this email to 100 your friends - let them see what an idiot you are