Re: [otrs] Config Item, subcategories

18 Aug 2010

      Hi Edgar, not sure if this is exactly what you are looking for but I have something similar Services, and SLAs

So, for exmaple, you would setup a Service item for Conduit A
    Then, create SLAs for cable A1, cable A2, and cable A3
    Part of the creation of the SLA is to link it to a Service

Now, in the customer interface when a customer selects a service item, the SLAs that are linked to that service are populated in the drop-down.
Hope that helps – good luck,

Nathan Campbell
Dallas Symphony Orchestra

On 8/18/10 9:52 AM, "Edgar Valdes"  wrote:

Hello everyone,

I've been looking around and trying different things and am just about ready to pull my hair out. has anyone figured out a way to do subcategories for CI?

This is basically what i want to have:

Select conduit: -conduit A
                                     - cable A1
                                     - cable A2
                                     - cable A3
                       -conduit B
                                     - cable B1
                                     - cable B2
                                     - cable B3
                             .....

So I would like to have one drop down menu with the conduit listed, when you select that one it populates the next drop down field with just cables for that conduit.

Any advice on how to accomplish this would be great!

Thanks,

Edgar V.