I am having the following issues when trying to assign a ticket from one queue to another among other things. Periodically it will complain about my having the wrong version of QuotedPrint. And still other times it seems to work fine.

I am running otrs version 1.3.2 on a FreeBSD 4.9 box with mysql and sendmail.

When I try to move from one queue to another I get the following in the browser.

Software error:

Can't locate object method "init" via package "MIME::Decoder::QuotedPrint" at /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm line 173.

For help, please send mail to the webmaster (webmaster@harmonyip.com), giving this error message and the time and date of the error.

I have looked thru the archives and found this one that talks about a similar issue but the resolution, which was to add a 'use missing::library' to the file that is erroring, didn't really work for my issue. For my particular issue I added 'use MIME::Decoder::QuotedPrint' and 'use MIME::Decoder::QuotedPrintinit' to /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm.

http://lists.otrs.org/pipermail/otrs/2003-January/000746.html

Does anyone know what might be causing this issue or how I might go about resolving it?

Thanks for any information you shed on this matter.

--Scott