18 Jan
2006
18 Jan
'06
1:26 p.m.
Hi All, Is there a way for the agents to assign the values to the free fields while creating a ticket (instead of assigning them later for the created tickets, which is, as I know so far, the only possible way in OTRS). Hope someone has some knowlegde on this issue, it will be really helpful. Best Regards, ibrahim ALIZ conVISUAL A.G. Oberhausen, Germany __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com