2 Oct
2008
2 Oct
'08
10:34 p.m.
On 10/2/08 2:54 PM, "LQ Marshall" wrote:
Wes Plate wrote on 10/2/08 17:01
Is it possible to create a response that doesn't quote the previous message?
Possible at least since 1.2.x... I upgraded from recently.
Simply need to edit the response template in use for the queu to not include the quoted response.
I believe you, but here's what I see when I go to edit the "Empty" response... http://www.automaticduck.com/screenshots/OTRS_edit_queue.mov And the Empty response contains the quoting of the previous message. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com