Hello,

You can achieve that by creating PostMaster Filters for each account and setting some attributes to the ticket when it is created. I believe it should work by default anyway, but if you want that to happen and it does not, then try with the postmaster filter. Few months Ago, my team and I struggled for a while trying to actually avoid that behaviour, and all was set in the postmaster filters.

El mié., 15 ene. 2020 a las 4:06, Christoph Litauer (<litauer@uni-koblenz.de>) escribió:

Hi, using 5.0.39.

When someone sends a request to 2 mail addresses connected to PostMaster Mail Accounts, otrs creates only one ticket in one queue. As the request must be handled by two different teams in different ways I need to be created a new ticket for each mail address in the corresponding queue. Is it possible?

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Kind regards
Christoph
_________________________________________
Uni Koblenz, Computing Centre, Office A 022
Postfach 201602, 56016 Koblenz
Fon: +49 261 287-1311, Fax: -100 1311

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