Hi Marius, There's an issue when installing OTRS ITSM: http://bugs.otrs.org/show_bug.cgi?id=6161 You can find an altered package for the Change Management installer in the bug report, plus a package called 'parent' which you'll need when installing on Perl 5.10.0 or lower. HTH, Mike. On Wed, Nov 17, 2010 at 8:52 AM, Marius Vaitiekunas < mariusvaitiekunas@gmail.com> wrote:
Hello, I am getting next error messages when i try to install ITSMChangeManagement-2.1.1. GeneralCatalog 2.1.1 and ITSMCore 2.1.1 are already installed. I use otrs 2.4.9 with mod_perl and apache on gentoo linux. Database is mysql. Any help? Thank You.
Wed Nov 17 09:45:31 2010 error OTRS-CGI-10 Code: Can't locate object method "EventHandlerInit" via package "Kernel::System::ITSMChange" at /opt/otrs//Kernel/System/ITSMChange.pm line 142. Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'RfC' for key 'ticket_type_name', SQL: 'INSERT INTO ticket_type (name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::Type-pir' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::Type-decision' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::Type-backout' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::Type-workorder' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::Type-approval' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-canceled' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-closed' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-in progress' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-ready' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-accepted' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::WorkOrder::State-created' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-retracted' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-canceled' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-failed' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-successful' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-pending pir' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-in progress' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-approved' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-rejected' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-pending approval' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Change::State-requested' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-5 very high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-4 high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-3 normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-2 low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:26 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Priority-1 very low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-5 very high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-4 high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-3 normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-2 low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Impact-1 very low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-5 very high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-4 high' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-3 normal' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-2 low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:25 2010 error OTRS-CGI-10 Duplicate entry 'ITSM::ChangeManagement::Category-1 very low' for key 'general_catalog_U_801', SQL: 'INSERT INTO general_catalog (general_catalog_class, name, valid_id, create_time, create_by, change_time, change_by) Wed Nov 17 09:45:20 2010 notice OTRS-CGI-10 No such package ITSMChangeManagement-2.1.1!
-- mv
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