I might be off here but I think you could pipe the
webform data via email to OTRS thus creating a new
ticket.
Chris
--- Alex
Hello Adler,
Friday, January 21, 2005, 2:08:53 AM, you wrote:
Alex,
What version are you installing? Linux, Win etc. Also you have to edit the config.pm file in the kernel folder to your needs. Users don't need to register to send tickets (Keep reading). BTW, I installed OTRS on a window 2000 box and used edit plus to edit the files.
I installed it on freebsd server. I know that users(customer) are able to send tickets, but I want to give them possibility to do it through web form.
-- Best regards, Alex mailto:alexander.k@spymac.com
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