I just recently started using the OTRS system.<br>Most of the features are great<br>but one thing I haven&#39;t been able to do is to send an email to the customers<br>saying there is a change in their ticket status.<br>For example, once a customer logs in through the customer interface and sends a ticket<br>

if we add a response to it or change it somehow, how can i send a notification email to the customer?<br><br>thanks a bunch in advance