19 Oct
2009
19 Oct
'09
1:45 p.m.
Thank you a lot Shawn, this solved my problem !!! I got everything set up right, as I surfed this forum and documentation for few days (I hate when someone tells me RTFM :), but I didn't know about this. rgds, Dejan
Are you talking about users, or customers? If you are having problems with users, your firewall may be blocking messages. Try the setting SendmailNotificationEnvelopeFrom: , as this is not set by default. This will trip up notification deliver (New Ticket, Ticket Move Into, etc.)
--
Shawn Beasley shawn at otrs.org
Computers make work that one would not have without them go faster!