Sorry I found the answer! Go to: Config Options: Ticket -> Frontend::Customer::Ticket::ViewNew On: Ticket::Frontend::CustomerTicketMessage###Priority: Change: "NO" Its all, simple... thnaks -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de DM_Julio Angulo Enviado el: Viernes, 30 de Diciembre de 2011 09:07 a.m. Para: User questions and discussions about OTRS. Asunto: [otrs] hide priority on customer intreface Hello i want to hide priority on customer interface, ideas welcome. Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs