Using our default Smtp server
We don't have any problem send mail if send out there maybe a one minute
delay.
But OTRS mail are taking up to an hour sometimes before I receive anything.
Sent a message to myself after the last post and still waiting
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: 09 April 2009 03:05 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 22
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
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or, via email, send a message with subject or body 'help' to
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You can reach the person managing the list at
otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Time delays on Recieving Tickets (Marco Vannini)
2. Re: otrs Digest, Vol 7, Issue 21 (Brent Botha)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:58:15 +0200
From: Marco Vannini
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS."
Message-ID:
<7bd09e660904090558g6483a130v653c8582bb42be7a@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1
Postmaster jobs are managed by the crontab. Try to modify (as in
fedora) /opt/otrs/var/cron/postmaster*
and then
service restart otrs
For the outgoing email depends on what you use (smtp or sendmail or
other)....
On Thu, Apr 9, 2009 at 1:37 PM, Brent Botha wrote:
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system there
is
a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster ?mail account and
say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING TICKET
SYSTEM
ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed and/or
otherwise authorized personnel. The information contained herein and
attached is confidential and the property of The NXT Thing Now (Pty) Ltd.
If
you are not the intended recipient, please be advised that viewing this
message and any attachments, as well as copying, forwarding, printing, and
disseminating any information related to this email is prohibited, and
that
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its
attachments. If you received this message in error, please contact the
sender and destroy all copies of this email and any attachment. Please
note
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protection tools have been employed, you should check this email and
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Message: 2
Date: Thu, 9 Apr 2009 15:02:13 +0200
From: "Brent Botha"
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 21
To:
Message-ID:
Content-Type: text/plain; charset="us-ascii"
Ok thanks guys Postmaster is working but when I close a ticket there is
still a big delay or if I make any changes
Any Suggestions
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: 09 April 2009 02:56 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 21
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org
You can reach the person managing the list at
otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: otrs Digest, Vol 7, Issue 19 (Brent Botha)
2. Re: otrs Digest, Vol 7, Issue 15 (ZAHIR, Feraldi Zahrial)
3. Re: otrs Digest, Vol 7, Issue 20 (Brent Botha)
4. Re: Customer Notifications New Ticket/Closed Ticket
(Jeremy Adams)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:12:19 +0200
From: "Brent Botha"
Subject: Re: [otrs] otrs Digest, Vol 7, Issue 19
To:
Message-ID:
Content-Type: text/plain; charset="us-ascii"
Centos Linux
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
otrs-request@otrs.org
Sent: 09 April 2009 02:09 PM
To: otrs@otrs.org
Subject: otrs Digest, Vol 7, Issue 19
Send otrs mailing list submissions to
otrs@otrs.org
To subscribe or unsubscribe via the World Wide Web, visit
http://lists.otrs.org/cgi-bin/listinfo/otrs
or, via email, send a message with subject or body 'help' to
otrs-request@otrs.org
You can reach the person managing the list at
otrs-owner@otrs.org
When replying, please edit your Subject line so it is more specific
than "Re: Contents of otrs digest..."
Today's Topics:
1. Re: Time delays on Recieving Tickets (Frans Stekelenburg)
----------------------------------------------------------------------
Message: 1
Date: Thu, 9 Apr 2009 14:08:23 +0200
From: Frans Stekelenburg
Subject: Re: [otrs] Time delays on Recieving Tickets
To: "User questions and discussions about OTRS."
Message-ID:
<67676E1DE2B4EF4EB1AC8C4AD059482F08C222EE@EX-BE-001.ASP.IS.NL>
Content-Type: text/plain; charset="us-ascii"
Unix or windows?
Postmaster function (script) is called from a scheduled command. On
unix in cron. By default every 10 minutes.
gr,
Frans
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Brent Botha
Sent: donderdag 9 april 2009 13:38
To: otrs@otrs.org
Subject: [otrs] Time delays on Recieving Tickets
Hello All
Im new to OTRS
I am having a problem that when I send a ticket to our OTRS system there
is a delay of say 15 mins before I receive the ticket in my queue.
If I go into the Admin console and then into postmaster mail account
and say run now the message is received right away.
There also seems to be a delay in my replies ie. Change of owner or
acknowledgement of the ticket number
Pleas eany help would be great as I need to present a WORKING TICKET
SYSTEM ON THE 17TH APRIL.
Thanking you in advance
Regards
Brent Botha
Senior System Administrator
NXT - A Convergence Innovation Company
Office + 27 11 322 3332
Mobile +27 82 375 0887
Skype ID brentbotha
Email brent@nxtnow.co.za
www.nxtnow.co.za
Physical Address: Level 6, 3 Sandown Valley Crescent, Sandton
This email is intended only for the person to whom it is addressed
and/or otherwise authorized personnel. The information contained herein
and attached is confidential and the property of The NXT Thing Now (Pty)
Ltd. If you are not the intended recipient, please be advised that
viewing this message and any attachments, as well as copying,
forwarding, printing, and disseminating any information related to this
email is prohibited, and that you should not take any action based on
the content of this email and/or its attachments. If you received this
message in error, please contact the sender and destroy all copies of
this email and any attachment. Please note that the views and opinions
expressed herein are solely those of the author and do not necessarily
reflect those of the company. While antivirus protection tools have been
employed, you should check this email and attachments for the presence
of viruses. No warranties or assurances are made in relation to the
safety and content of this email and attachments. The NXT Thing Now
(Pty) Ltd. accepts no liability for any damage caused by any virus
transmitted by or contained in this email and attachments. No liability
is accepted for any consequences arising from this email.
Please consider the environment before printing this email
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