Instead of using the API could you not just resubmit the email to the mail
server once the headers have been corrected? or submit via the PostMaster
scripts (can't remember the exact syntax now), and I think you can also
drop them into one of the spool directories and then run one of the scripts
in the bin directory to process any files in the spool directory.
Steve
On 6 September 2012 16:45, French, Alastair
Yes the queue is set to have an auto response of “auto reply”. This works if an email is sent to the mailbox monitored by the queue but not if we use the API to create the ticket.****
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The reason we have two methods is a website hosted by anther division of the company will only send tickets to us by email with the sender set as the webmaster. We have this going to a separate mail box and have an external script that picks up the mail, works out who it should have been sent from and creates a ticket via the API as if it had come in via email with the headers set correctly.****
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Alastair French IT Analyst Aeroflex International Ltd *A Passion for Performance*****
Tel: +44 (0) 1438 772177 Email: alastair.french@aeroflex.com http://www.aeroflex.com ****
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