Re: [otrs] only 250 customers shown

Hi Leonardo, Please take a look at http://bugs.otrs.org/show_bug.cgi?id=4199 This is a known error, we will make the value configurable in upcoming ITSM versions. As a workaround, you can change the value in otrs/Kernel/Modules/AdminCustomerUserService.pm yourself. ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:  http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Tue, Nov 24, 2009 at 4:30 PM, Leonardo Certuche wrote:

Hello again,

The only parameter that looks like being the one in AdminCustomerUserService.pm is the following which I set it to 1000:

my $SearchLimit = 1000;

But I'm still unable to see all services listed. Does anyone know what should I modify to be able to see more that 250 services?

Thanks a lot,

Leonardo Certuche

On Mon, Nov 23, 2009 at 11:26 PM, Nathan Campbell wrote:

...

I'm sorry - I can't find it at the moment, I do think I need to correct myself and say that the value I am talking about (if I remember correctly) was not modifying a .dtl file but one of the System   - .pm files - however, I can't recall which one. I was having the same difficulty and found that one of the program files had a return limit that I was able to modify. Perhaps someone else knows?

       -----Original Message-----        From: otrs-bounces@otrs.org on behalf of Leonardo Certuche        Sent: Mon 11/23/2009 8:08 PM        To: User questions and discussions about OTRS.        Cc:        Subject: Re: [otrs] only 250 customers shown

       Thanks for your quick response Nathan, more info on which dtl or even which line on it it's more than welcome (I'm not a skilled programmer)

       Greetings,

       Leonardo Certuche

       On Mon, Nov 23, 2009 at 9:04 PM, Nathan Campbell wrote:

               You may have to modify the actual page dtl itself - I have seen a couple of instances where there is a hard-coded return limit

               Good luck

               Nathan Campbell                Systems Administrator                Dallas Symphony Orchestra                Morton H. Meyerson Symphony Center                Schlegel Administrative Suites                2301 Flora Street                Dallas, Texas 75201

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               -----Original Message-----                From: otrs-bounces@otrs.org                To: User questions and discussions about OTRS.                Sent: Mon Nov 23 19:58:50 2009                Subject: [otrs] only 250 customers shown

               Hi list,

               This topic has been already discussed but unfortunately I haven't been able to solve it. I tried what is said in http://www.mail-archive.com/otrs@otrs.org/msg18806.html and http://www.mail-archive.com/otrs@otrs.org/msg25190.html without success.

               We have OTRS 2.4.5 + ITSM 1.3.2 with LDAP backend for both customers(278) and agents(64). While AdminCustomerUserGroup shows our 278 customers,  both AdminCustomerUser and AdminCustomerUserService only show 250 customers. As explained in http://doc.otrs.org/2.4/en/html/x1764.html the answer seems to lay on the CustomerUserSearchListLimit parameter but our working LDAP configuration looks a little different so I don't know where to place that parameter

               Here is our LDAP config for customers:

                  #Enable LDAP authentication for Customers / UserS                   $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';                   $Self->{'Customer::AuthModule::LDAP::Host'} = 'A.B.C.D;                   $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'OU=COMPANY,DC=DOMAIN,DC=COM';                   $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

                  #The following is valid but would only be necessary if the                   #anonymous user do NOT have permission to read from the LDAP tree                   $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'USER';                   $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'PASSWORD';

                  # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)                   $Self->{'Customer::AuthModule::LDAP::Params'} = {                       port => 389,                       timeout => 120,                       async => 0,                       version => 3,                   };

               Keeping this syntax, how should I set CustomerUserSearchListLimit?

               Thanks a lot!

               Leonardo Certuche

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