Hi Leonardo,
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Leonardo Amezquita Sent: maandag 19 januari 2004 18:03 To: otrs@otrs.org Subject: [otrs] add client
Hi
this is the error
Error: Email address (leolafin@hotmail.com) not valid (invalid leolafin@hotmail.com (mx)! )! Comentario: Reporte de errores: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Mon Jan 19 12:02:58 2004
Message: Email address (leolafin@hotmail.com) not valid (invalid leolafin@hotmail.com (mx)! )!
Traceback (2152): Module: Kernel::System::CustomerUser::DB::CustomerUserAdd (v1.14.2.2) Line: 295 Module: Kernel::System::CustomerUser::CustomerUserAdd (v1.15) Line: 77 Module: Kernel::Modules::AdminCustomerUser::Run (v1.7 ) Line: 130 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2ep l::handler (v) Line: 609 Module: (eval) (v1.58) Line: 187 Module: ModPerl::RegistryCooker::run (v1.58) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.58) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16
thanks you
Leonardo _______________________________________________
OTRS checks the email address of the customer you are trying to add by doing a DNS lookup for the MX address. Somehow this fails on your system. You either need to resolve that or, if your system is set-up in such a way that it is just not able to do a lookup like this, disable the MX address checking by setting '$Self->{CheckMXRecord} = 0;' in your Config.pm Good luck, Tom