4 Apr
2007
4 Apr
'07
3:57 p.m.
Is it possible to have a new ticket templates based on the selected Queue? For example when a customer selects Queue named "Printer", the new ticket text area will show the info that needs to be entered Printer Location: Printer Name: Printer Model: Description of the Problem: An additional feature would be a mechanism to prevent empty tickets with just these 3 lines above by using line compare to the template (ignoring carriage returns) Thanks