[Moving the thread back to the group]

Pradumna,  any one (or all) of those Perl interpreter errors could cause a 500 error at the server level.  I'd start with the most recent first.

Hugh


On Wed, Jan 12, 2011 at 8:31 AM, Pradumna Maheshwari <pradumna.maheshwari@tcs.com> wrote:

Hello Hugh,

How r u...?

As you said, I checked log files for both OTRS and Perl.

There  are few files in Perl logs like ‘PerlEx-Err-001'......‘PerlEx-Err-005' having few errors.

I searched a lot, but was not successful to know why am I getting '500 internal server error'..?

It seems problem in LDAP connection or some network problem...?


If you get any thing on this, please let me know.....

Thanks a lot.....

Pradumna Maheshwari
Tata Consultancy Services
Cell:- +919930333734
Mailto: pradumna.maheshwari@tcs.com
Website: http://www.tcs.com
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Re: [otrs] OTRS system giving 500 internal server error

Hugh Kelley to: Pradumna Maheshwari
12/23/2010 07:08 PM






No, I do not know why you are receiving that error.

I suggest you check the OTRS log and the Perl interpreter log.  You
can usually find the hint you need in one of those.

Hugh

On 12/23/10, Pradumna Maheshwari <pradumna.maheshwari@tcs.com> wrote:
> Hello Hugh,
>
> Thanks a lot for your reply....
>
> But can you please tell me why am I getting '500 internal server error'
> error ?
>
> And after restarting the IIS server, its all fine. Is it some cache problem
> or performance issue ?
>
>
>
>
> Thanks and Regards-
>
>
>
> Pradumna Maheshwari
> Tata Consultancy Services
> Cell:- +919930333734
> Mailto: pradumna.maheshwari@tcs.com
>
>
>
> -----Forwarded by Pradumna Maheshwari/MUM/TCS on 12/23/2010 05:36PM -----
>
>> To: otrs@otrs.org, otrs-bounces@otrs.org
>> From: Pradumna Maheshwari/MUM/TCS
>> Date: 12/22/2010 07:43PM
>> Subject: OTRS system giving 500 internal server error
>>
>>
>>
>>
>> Hello all....
>>
>> I  have a problem that, sometimes OTRS system suddenly gets down, giving
>> "500 internal server error" error.
>>
>> For this, I simply restart IIS server and then it starts again. I am using
>> IIS7.
>>
>> What could be the possible reasons?
>>
>> Also tell me which module I should use for OTRS in IIS under 'Handler
>> Mapping'- CGImodule or ISAPIModule ? Currently I am using ISAPI.
>>
>> Thanks a lot for your response...
>>
>> Regards-
>>
>> Pradumna Maheshwari
>
>
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