Re: [otrs] sending emails problem

Hi Rajaa Is DEEXVS03.wincor-nixdorf.com http://deexvs03.wincor-nixdorf.com/pingable from the machine hosting OTRS? Also with your username you can try pre-fixing the username with your domain, such as domainname\domainaccount. Regards, David On Mon, Aug 24, 2009 at 3:52 PM, rajaa Jlil wrote:

Hi DAVID, [Mon Aug 24 14:42:35 2009][Error][Kernel::System::Email::SMTP::Send][94] Can't connect to DEEXVS03.wincor-nixdorf.com : Invalid argument!

i'm using SMTP server , and in sysconfig -> Sendmail i have :

SendmailModule: SMTP

SendmailModule::Host: DEEXVS03.wincor-nixdorf.com

SendmailModule::Port: 25

SendmailModule::AuthUser: softwaresupport.ma

SendmailModule::AuthPassword: SOMEPASS

i really don't know what should i do . plz help

best regards

Cordialement

-JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

------------------------------ Date: Mon, 24 Aug 2009 15:43:24 +0100 From: david.holder@gmail.com To: otrs@otrs.org Subject: Re: [otrs] sending emails problem

Hi Rajja,

What is coming up in your log file? what kind of mail server are you using?

Regards.

David

On Mon, Aug 24, 2009 at 3:25 PM, rajaa Jlil wrote:

Hello All,

I am attempting to get a windows OTRS 2.2.5 installation working for evaluation. I can receive emails I get this error when trying to reply.

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Wed Mar 19 11:01:09 2008 Message: Can't send to: user@emai...http://www.opensubscriber.com/sendEmail.os?message=8834057&inline=0! Enable debug for more info! Traceback (3280): Module: Kernel::System::Email::SMTP::Send (v1.14) Line: 98 Module: Kernel::System::Email::Send (v1.31.2.1) Line: 498 Module: Kernel::System::Ticket::Article::ArticleSend (v1.147) Line: 1610 Module: Kernel::Modules::AgentTicketCompose::Run (v1.30.2.2) Line: 364 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30

How can I find what is going wrong here?

best regards

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