Hi, I am having some minor difficulty locating an appropriate upgrade guide to step up from OTRS 2.1.4 to the latest version. I'm worried I need to do individual patches, instead of compiling the latest source on top of the existing installation (although with backups and diff tests, I suspect this could be accomplished) - does anyone have input on upgrades like this? The 2.1.4 package was my first install a few months ago, and it's finally off the ground, however, I can't perform some advanced functions until we officially upgrade - according to the OTRS bug team. The following is some version info: Linux version 2.6.18-92.1.10.el5 (mockbuild@builder10.centos.org) (gcc version 4.1.2 20071124 (Red Hat 4.1.2-42)) #1 SMP Tue Aug 5 07:42:41 EDT 2008 OTRS Version: 2.1.4 Perl Version: v5.8.8 built for x86_64-linux-thread-multi Thanks, - Shawn Q.