Hello,

with the new EmailParser.pm everything works perfect!
Thanks for your efforts and

by
Ralph

-----Ursprüngliche Nachricht-----
Von: Martin Edenhofer [mailto:martin@edenhofer.de]
Gesendet: Mittwoch, 25. September 2002 21:50
An: otrs@otrs.org
Betreff: Re: AW: [otrs] Special characters in the subject

Hi Ralph,

Quoting Ralph Müller <ralph.mueller@forcont.de>:

> I did already open a ticket in the demo system. But the error does not
> appear there.
> I think, it is because of the status of the ticket. The ticket in trouble
> is
> set to the status 'waiting_for_customer' and if the customer replies to the
> appropriate mail, than a new ticket is open (but only if there are special
> characters in the subject).

No, the state is unimportant. This is a problem in the mail parsing
stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/

I fixed this 1 weeks ago (did some performance improvements and more
modularity).

Anyway. Update Kernel/System/EmailParser.pm on your system (if you use
0.5 Beta7) and it should work.

If not, it would be nice to have a new bug report in our http://bugs.otrs.org/
system (like Stefan said). It helps us. Thank you. :-)

> Tschoe
> Ralph

PS: Sorry for the long delay. But I´m on vacation in Spain! :)

Martin
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