16 Dec
2008
16 Dec
'08
1:27 p.m.
Dear fellow members of the OTRS community I am trying to change the search template for agents ("/otrs/index.pl?Action=AgentTicketSearch") but I am not sure which file I need to change. I just want to delete some text fields and move a few fields around. Can I make the changes from the graphical configuration frontend or do I need to change a ".pm" file? Many thanks in advance Bis