Did you find a solution ? I'm interested by inserting different ways to deal with customers... Florian Le mardi 07 février 2006 à 17:18 +0100, Simone Girlanda a écrit :
I would like to insert a different way to "Contact customer": now the system allow only "phone call", but we usually connect to user computer using remote access (remote desktop, pc-anyware, etc.).
So we need to have also a "remote connection" record type. This kind of operation must be notified to user (phone call does not).
Do anybody know how to do that ?
Ciao
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