On Tue, 2006-01-24 at 11:34, Kizito Porta Balany? wrote:
Hello; I'm newbie and I have some questions:
1) I think that OTRS index the words of incoming & outgoing mails. Does OTRS index the contents of attached files? Does OTRS support indexing of pdf attached files and other formats?
OTRS indexes the plain text of the incoming/outgoing mail, table column article.a_body in the database. It doesn't (afaik) index the body text of attachments of any type.
2) Each attached file, is it archived inside the database or outside the database? So, if it is archived inside the DB, how the DB will grow? If a customer sends to me a 500 MB exe file, my DB will grow 500 MB?
This is a configuration choice. The raw mail and the attachments are always kept by OTRS, they can either be in the database or on a local disk. Regards Stuart