Yes, of course the ticket is locked and the problem is with the ticket owner. We are processing more than 5000 tickets per month and the user has a huge experience using otrs. This issue became with the las upgrade.

 

Any idea ?

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley
Sent: jueves, 27 de agosto de 2009 14:50
To: User questions and discussions about OTRS.
Subject: Re: [otrs] no new message alarm on 2.4.3

 

Hi,

 

On 27.08.2009, at 13:53, IT easyap wrote:



Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to 2.4.3 the problem persists.

 

 

Do you have any idea to correct this uncomfortable issue ?

 

Is the ticket locked? Is the last article from someone other then the owner? I cannot imagine this is a problem. I do not have it.

 

 

Shawn Beasley

 

Computers make work that one would  not have without them  go faster!