Hello, We have a Server installed in Madrid ( spain ) CET - GMT+1 and we have agents in spain and in Mexico GMT-6. The server has the etc/localtime file fro CET time zone We want to have the created time record recorded in CET time but we want to use the display the tickets in the apropiate time zone time that is , the server time in spain and mexico time for Mexican users. Our actual configuration is: Timezone +0 TimeZoneUser No TimeZoneUserBrowserAutoOffset Yes the records in the database are recorded at the correct time and the ticket time display is the same than the database time both spain and mexico We tried to change some parameters in Core:Time with no success results. Timezone +1 TimeZoneUser No TimeZoneUserBrowserAutoOffset Yes With this configuration records are recorded in the database with 1 our of difference with the correct time and the display is with the same time than the server Timezone +1 TimeZoneUser Yes TimeZoneUserBrowserAutoOffset Yes With this configuration records are recorded in the database with one hour of difference and the display is for spain with 2 hours of difference (+1) Do you Know whats the correct configuration of timezone variables ? Thanks in advance