Hi Alexander, that works for me, excellent. I have deactiveated one option in a specific dtl file and another theme. The user with preference set to this new theme, has now this option _not_ available. thanks Christoph Alexander Halle schrieb:
Christoph Ohliger schrieb:
but I don´t want to deactivate the module at all, I want to restrict the usage of options for special groups. Taking your example of Frontend::Agent::Ticket::ViewPhoneNew, I want to restrict (not be displayed) Ticket::Frontend::AgentTicketPhone###Subject: (only example). Basically I thought that should be possible with ACLs, but as wrote I haven´t found a way.
Hi Christoph,
sorry for the misunderstanding. AFAIK OTRS has no builtin option to hide individual elements within a certain module.
I think you will have to hide them in the corresponding dtl file. If they are mandatory you will also have to set some default value for them.
To achieve the hiding for special groups you could define a separate theme per group with the manipulated dtl file and assign that theme to the group members (look for the "How to change skin / theme" thread from end of august).
Please give feedback if this helps you and share knowledge if you had success.
Regards
Alexander Halle
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