Re: [otrs] Closed State

gen@gentube.com wrote:

Quoting "Nils Breunese (Lemonbit)" :

...

What is Core::PostMaster::PostmasterFollowUpState set to in SysConfig? It is set to 'open' by default.

Nils Breunese.

Thanks for you reply. PostmasterFollowUpState is checked and set to 'open'. However, PostmasterFollowUpStateClosed is set to 'open' but is unchecked. Could that be it?

Hm, that's also unchecked on our installation. According to the docs this is the setting that is controlling this behavior, so you could try and check it: http://doc.otrs.org/2.2/en/html/ x12516.html#Ticket:Core::PostMaster:PostmasterFollowUpStateClosed Nils Breunese.