
1 Jul
2004
1 Jul
'04
9:38 p.m.
At 21:31 01/07/2004, you wrote:
Are you saying, that I should create one e-mail address for all the agents, then when an e-mail notification occurs (if it's a note or new ticket) an e-mail is sent to this e-mail address and then this e-mail address forwards all incoming mail to each agents individual mail account? I would then have to change each agents personal otrs e-mail account to this e-mail group?
Am I understanding this right?
thanks marshall
Yes that's right - It may not be suitable for your application of course but it is an easy to implement solution.... Peter