you do not have to populate...
use the ldap instead.
if you search the mailing list by that you may find a lot of entries therefore.

hth a bit

Li

otrs-bounces@otrs.org schrieb am 08.03.2006 10:44:46:

> The answer to my question is probably staring me and my manager in
> the face, but as there are only 2 of us at the moment trying to to
> do 4 peoples jobs, it is possible I have missed the solution while
> searching the FAQ's and Manual.
>  
> I would like to know if it is posiible to populate OTRS user
> information by importing data from Active Directory.
> If it is, and it is in the Manual or the FAQ database. Could someone
> please point me in the right direction by link or location within manual.
>  
> Very Best regards
>  
> Kevin Carrell
>  
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