I am sure I have highlighted the queues under "My Queues" but still not receiving notifications. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Monday, January 14, 2008 3:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Which module runs while a new ticket is being generated? Aysel Pamuk wrote:
Which module is run while a new ticket is being generated? Although Mail Management à New Ticket Modification is set YES and a new ticket is generated in queque which is selected in My Queues, The USER cannot receive a notification mail. Which mudule is sending that mail?
I have no idea, but make sure the queues the agent wants to receive notifications for are highlighted under 'My queues' in his preferences. Notifications will only be sent for those highlighted queues. Nils Breunese._______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/