17 Oct
2009
17 Oct
'09
3:45 p.m.
I have a rule currently set up that checks: Match: - Body contains "Product1" - Subject contains "Product1" It sets: - X-OTRS-Queue "Product1 Support Queue" Now, if I want to set the filter to look for both of those conditions and if it finds the word "Warranty" in the body, to put it in a sub-queue of product1 called Warrranty, how would I do that? If I create a second rule, I don't see a way to order them. Thanks for any advice... John