On 27.05.2010, at 07:19, Alejandra Piedra wrote:

Is it possible to get all attachments related to a certain ticket together?

Not with OTRS in the current state.

How can I track down every attachment if is not related or has any ID of the ticket?

You can’t, as attachments do belong to articles, not to tickets.

What would you expect if you merge a ticket?

Freundliche Grüße / Kind regards

Nils Leideck

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Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com