Re: [otrs] Ticket subject

15 Apr 2014

      Hi Gerald, you're right. Sorry about that. I'll be more specific next time.

Objective: show the customer in the Survey message which ticket he/she will
evaluate. I can already tell him the ticket number, because I've inserted
the tag . But a customer suggested  to show also
the subject so that he/she doesn't need to access the web interface to see
what that ticket was about.

Action: I've inserted tag 

Result: It didn't bring any result.

Desired result: Show the ticket subject in the Survey message

Thanks again, I'll try the tag you've suggested.

2014-04-15 18:18 GMT-03:00 Gerald Young :
...
Please (this is a personal request) refrain from saying "it didn't work".
In a sense, that would be obvious or else you wouldn't have posted. Telling
us and showing us what happened and why that wasn't what you
wanted/expected helps us make sure a response explicitly fixes what's
broken. (Which you did here and for which I am appreciative -- Thank you.)
On point, though, try 
2014-04-15 16:31 GMT-04:00 André Cavalcante :
...
Hi there,
I'd like to insert the ticket subject in the Survey message. I was able
to insert the ticket number, but not the subject. I've tried 
but it didn't work.
Any idea?
Caro(a) usuário(a),
Como você foi atendido? Avalie a qualidade do atendimento.
Chamado # -
Por favor, nos ajude a melhorar nossos serviços, responda à pesquisa de
satisfação disponível no link abaixo:
http://centraldeservicos.tre-ba.jus.br/otrs/public.pl?Action=PublicSurvey;Pu...

Sua opinião é muito importante!
Equipe de Suporte
--
*André Luiz C. e Cavalcante, PMP, PRINCE2*
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